Support & Purchase Assistance

Need help with FroggyMC? Whether you have a general question, need technical assistance, or have a concern about your account, please start by contacting our support team through the FroggyMC Discord. Discord is our primary support channel and the best place to reach our team.

If you have already requested help on Discord and have not received a response, you can follow up by emailing support@froggymc.net. Please include your Minecraft username, a clear description of the issue, and any relevant screenshots or error messages. If you have an existing Discord support ticket, include its reference or details so we can follow up more efficiently.

Support for purchases and payment-related issues is handled through Tebex. For assistance with billing, payment processing, or transaction concerns, please use the support options provided in your Tebex purchase confirmation or receipt. Have your transaction reference and the email address used at checkout ready to help with your enquiry.

For questions about receiving or using an in-game purchase, contact our team on Discord first. If you do not receive a response there, follow up at support@froggymc.net with your purchase details. Never share passwords, full payment card details, or other sensitive information in public Discord channels.

We aim to review enquiries as promptly as possible and appreciate your patience while our team looks into your request.